Guide families through enrollment with confidence and enthusiasm.
Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
Ask thoughtful questions to understand family goals and recommend the right class level.
Overcome objections and confidently guide families toward enrollment.
Support retention efforts by understanding concerns and offering thoughtful solutions.
Provide clear explanations of policies, billing, and scheduling.
Process cancellations, online enrollments, account updates, and billing adjustments.
Manage and maintain our in-house ticketing system.
Follow SOPs accurately and consistently.
Document interactions thoroughly to ensure smooth team communication.
Attend occasional local off-site events (must be able to drive).

Call center, sales, admin, or high-touch customer service experience preferred.
Strong computer literacy (Google Suite, CRMs, spreadsheets).
Ability to follow SOPs and maintain accuracy across systems.
Reliable high-speed internet, computer with webcam, and headset.
Ability to work evenings and weekends (we operate 7 days/week).
Bilingual English/Spanish required.
Local to the Hudson Waterfront area (or surrounding communities) with reliable transportation for occasional in-person events.

Call Center Sales, Customer Care Specialist

Key skills