Call Center Sales, Customer Care Specialist

Role Overview

• Guide families through enrollment with confidence and enthusiasm.
• Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
• Ask thoughtful questions to understand family goals and recommend the right class level.
• Overcome objections and confidently guide families toward enrollment.
• Process cancellations, online enrollments, account updates, and billing adjustments.
• Follow SOPs accurately and consistently.
• Attend occasional local off-site events (must be able to drive).
• Represent brand with energy and professionalism.

Requirements

• Call center, sales, admin, or high-touch customer service experience preferred.
• Strong computer literacy (Google Suite, CRMs, spreadsheets).
• Ability to follow SOPs and maintain accuracy across systems.
• Reliable high-speed internet, computer with webcam, and headset.
• Ability to work evenings and weekends (we operate 7 days/week).
• Bilingual English/Spanish required.
• Local to the Hudson Waterfront area (or surrounding communities) with reliable transportation for occasional in-person events.

Benefits

• Employee discounts
• Health insurance
• Flexible scheduling
• Gym reimbursement (up to $25/month)
• 401(k) plan
• Medical insurance options
• Growth opportunities within a fast-growing franchise