Lead, coach, and develop a team of 6–10 Vendor Onboarding Specialists
Conduct regular one-on-one meetings focused on performance, skill development, engagement, and growth
Build a positive, motivating team culture
Own day-to-day performance management for the team
Review recorded calls to provide coaching, quality assurance, and training
Act as a key liaison between the Vendor Onboarding team and other C&W Services stakeholders
Track onboarding metrics and report insights to leadership
Analyze performance trends and identify opportunities to improve team effectiveness

Ability to speak, read, and write English fluently.
Strong people-management skills
5–7 years of experience managing teams in phone-based, performance-driven environments
Proven experience leading hourly or early-career professionals with clear daily and weekly performance expectations
Strong coaching skills, including experience reviewing recorded calls and delivering direct, constructive feedback
Comfort managing teams in environments where activity and results are consistently measured and visible
Experience leading outbound, persuasion-based work

Vendor Onboarding Manager

Key skills