Contract Administrator – Sales Administrator

Role Overview

• The Contract Administrator
• Bulk (Sales Admin) is responsible for managing all aspects of Airgas’ relationship to our existing Bulk and Microbulk customers within an assigned sales territory.
• The primary goal is profitably retaining these Bulk and Microbulk customers throughout their contract period and beyond.
• Responsible for signing Product Sales Agreements (PSA’s) with new Bulk and Microbulk customers throughout the assigned sales territory.
• Supporting the sales team through efficient contract administration, data management, and customer service to ensure smooth operations and compliance with company policies.
• Prepare, review, and process sales contracts, agreements, and related documentation, ensuring accuracy and adherence to company standards and legal requirements.
• Accurately input and maintain customer and contract data in CRM systems (e.g., SAP, Salesforce), ensuring data integrity and accessibility for sales and finance teams.
• Provide administrative support to the sales team, including preparing presentations, reports, and proposals, and assisting with customer inquiries and requests.
• Act as a primary point of contact for customer inquiries related to contracts, pricing, and order status, providing timely and professional assistance.
• Generate regular and ad-hoc reports on sales performance, contract status, and customer trends to support strategic decision-making.
• Ensure all contract administration activities comply with Airgas policies, procedures, and relevant regulatory requirements.
• Liaise with various departments, including sales, finance, legal, and operations, to resolve issues and facilitate smooth contract execution.
• Identify and suggest improvements to contract administration processes to enhance efficiency and accuracy.
• Assist with order entry and tracking as needed, ensuring seamless communication between sales and logistics.

Requirements

• Knowledge of customer segmentation and ability to prioritize the targeting of customers delivering the highest value to Airgas.
• Capability to lead customer interactions with Industry insights versus listing Airgas capabilities and engage the customer by linking their business priorities to the Airgas value proposition.
• Proven success of using their deep knowledge of customer's business, current macro
• and microeconomic trends, industry trends, and potential new business opportunities.
• Demonstrates an understanding of the customer’s buying process (i.e. or Sales Process) and can proactively advance the purchase decision.
• Able to make Data-Driven decisions to frame next steps with customers.
• Qualifies and quantifies the impact of maintaining the status quo or pursuing a competitors' solutions.
• Must have excellent organizational, written and oral communication, listening and presentation skills.
• Experience using a Smartphone and/or Tablet and its functionality to enhance productivity and better interact with our customers is a plus.
• Strong PC skills (e.g. Google applications including Gmail, Sheets, Docs and Slides; or MS Office applications including Word, Excel, PowerPoint and Outlook) with ability to acclimate to a PC based order entry system and wireless, handheld scanning device.
• Self-starter; self-motivated, operates with a sense of urgency; ability to work and succeed independently.
• Strong analytical and planning skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Demonstrate the ability to consistently achieve assigned financial goals.
• Familiarity with industrial and specialty gases

Benefits

• medical, dental, and vision plans
• short-term and long-term disability
• life and accidental death and dismemberment (AD&D) insurance
• Employee Assistance Program (EAP)
• pre-tax commuter transportation benefit
• parental leave
• vacation
• sick time
• floating holidays
• jury duty and funeral/bereavement leave
• paid holidays for all eligible full-time employees
• 401k plan with company matching funds
• tuition reimbursement
• discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children