Operations Team Lead

Role Overview

• Coordinate daily production activities to ensure work orders move efficiently through the facility
• Lead daily startup activities, job assignments, and workflow prioritization
• Monitor productivity and quality against established standards
• Assist hands-on with production activities as needed
• Operate a company vehicle as needed to ensure continuity of operations, including transporting PPE, equipment, or materials when coverage gaps occur
• Ensure adherence to NFPA 1850/1851 standards and OSHA requirements
• Reinforce proper PPE usage and safe work practices at all times
• Support documentation and compliance related to third-party verification programs
• Participate in updating and following Standard Operating Procedures (SOPs)
• Provide day-to-day guidance, training, and coaching to team members
• Support onboarding of new employees and reinforce proper work techniques
• Address minor performance or attendance issues and escalate when appropriate
• Foster a respectful, accountable, and safety-focused work environment
• Communicate professionally with customers regarding gear status and service timelines
• Provide regular updates to corporate and operations leadership
• Support customer visits and relationship building activities as needed
• Accurately use company systems to track work orders and production status
• Maintain process documentation and assist with operational reporting
• Utilize Microsoft Office tools and internal systems for communication and reporting
• Assist with routine equipment care and minor maintenance
• Help maintain an organized, clean, and compliant facility

Requirements

• High school diploma or equivalent required; additional education preferred
• Prior experience in manufacturing, production, warehouse, or service operations
• Bilingual in Spanish strongly preferred
• Experience leading or training small teams strongly preferred
• Familiarity with safety driven or regulated environments (NFPA, OSHA, or similar)
• Basic to intermediate computer skills (Microsoft Word, Excel, Outlook, SharePoint)
• Strong communication and organizational skills
• Ability and willingness to operate a company vehicle as needed to support operations, including covering driving responsibilities when the assigned driver is unavailable
• Must maintain a valid driver's license and meet company driving eligibility requirements
• Ability to stand, walk, bend, and perform repetitive motions throughout the workday
• Ability to lift and/or move up to 50 pounds with or without reasonable accommodation

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Profit sharing bonuses
• Life insurance
• Employee Assistance Program (EAP)
• Employee discount programs