Associate Director, Enterprise Services Customs Operations Lead (REMOTE)

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military, and government customers worldwide. They are seeking an Associate Director, Enterprise Services Customs Operations Lead to design and coordinate customs operations processes across multiple business units, ensuring alignment and compliance with global trade regulations.

Responsibilities:

• Collaborate with the Business Unit (BU) global trade and customs leads to develop and coordinate an overall approach for customs operations processes across multiple BUs, ensuring alignment and consistency in processes and practices
• Support the design of a customs operations approach that enables RTX to operate with more common, collaborative, and interoperable processes & systems
• Drive alignment across customs areas, including appropriate connectivity to the upstream and downstream processes to achieve the overall oneRTX: PST objective
• Influence key decision-makers on critical system design choices for customs operations, providing expert guidance to shape RTX’s overall approach to customs operations
• Engage with RTX’s system integration partner, supporting system blueprint and design sessions to ensure the customs operations processes are fully integrated with broader systems and tools
• Partner with RTX Business Units, Enterprise Services and Corporate Functions on development of future state process improvements
• Travel ~ 25%-40%, primarily to Richardson, TX and other major RTX US sites (Farmington, CT; Cedar Rapids, IA; and Charlotte, NC)

Requirements:

• Minimum 12+ years' relevant experience in U.S. Customs and a degree in Business Administration, Technology or related discipline or equivalent combination of related work experience and schooling
• Strong working knowledge of U.S. and International Government Global Trade / Customs laws and regulations, policies, processes, and programs
• Experience with SAP, MS PowerPoint, Word, and Excel and other applicable software
• Licensed Customs Broker
• Prior ERP system implementation experience, preferably with S4Hana
• The ability to lead and manage change under the oneRTX vision of improving collaboration, commonality, and interoperability
• Work effectively in a matrix and team environment and collaborate across lines of business and functions. Clearly communicate across all levels of the organization, including executive leadership
• Influence others' acceptance of new approaches and ways of working together, while remaining open to new concepts, practices, and approaches
• Work productively and track progress in a fast-paced, demanding environment - both virtually and in-person. Concurrently advance multiple projects and priorities
• Ability to travel 25-40%