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Director, Plan Sponsor Experience Delivery at Manulife | JobVerse
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Director, Plan Sponsor Experience Delivery
Manulife
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Director, Plan Sponsor Experience Delivery
Canada
Full Time
4 days ago
$136,290 - $186,290 CAD
H1B Sponsor
Apply Now
Key skills
Communication
About this role
Role Overview
Work with internal partners to identify deliverables, interdependencies, and impacted areas required for successful client experience delivery
Liaise with clients to understand needs, manage expectations, and provide updates
Maintain oversight of all components of plan sponsor experience
Lead program management activities including project planning and progress reviews
Identify and manage risks to timeline, operations, and cost
Drive client experience focus while balancing impact to Manulife
Serve as a primary point of escalation and solutioning for internal teams
Conduct root cause analysis to identify process improvements
Requirements
7+ years of program management experience
Strong internal and external relationship management
Understanding of Group Benefits products/financial arrangements including underwriting practices, compliance, and vendor management
Excellent communication and influencing skills at various levels of the organization
Bilingualism (English and French) is a strong asset
Ability to adapt to changes quickly and easily within the business and organization
Ability to balance competing demands with little management direction/support
Benefits
Health insurance
Dental insurance
Mental health support
Vision insurance
Short
and long-term disability
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Pension plan
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid time off program including holidays, vacation, personal, and sick days
Apply Now
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