Case Manager, Housing Stabilization

Role Overview

• Provide case management services for clients exiting emergency shelter systems in an effort to successfully transition to enhanced self-sufficiency, beginning with a meeting between shelter staff and the family prior to the family exiting shelter to determine supports and services needed by the family to help them remain housed after leaving shelter.
• Establish a stabilization plan with each family, using the Stabilization touchpoint created in ETO, and update every 30 days until stabilization services have ended.
• Provide housing search assistance to clients without a voucher or subsidized housing, including applying and updating existing applications for public and private subsidized housing.
• Maintain up-to-date case notes, telephone contact log and referrals to community-based services.
• Enter all client data into the required database(s) on a daily basis.
• Provide related information and referrals to community-based resources, including Fuel Assistance, Food Stamps, WIC, RAFT, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
• Coordinate all services required by the stabilization plan.
• Work collaboratively with other SMOC staff on housing, employment search and stability as indicated in the stabilization plan.
• Establish a respectful relationship with clients and schedule quarterly home visits to monitor the service plan.
• Maintain monthly phone contact and re-assess, evaluate and document adherence to the stabilization plan on a monthly basis.
• Support clients in their continued economic development planning.
• Assist clients in establishing positive relationships with the landlord.
• Provide monthly communication where necessary and mediate any conflict.
• Advocate in Housing Court.
• Maintain monthly phone contact with the landlord to confirm the family is paying rent and to identify any issues that may have arisen.
• If the tenancy is endangered for any reason, ensure that the client resolves the issue and retains the tenancy or assist the client in finding a sustainable housing alternative instead of returning to shelter.
• Conduct groups and workshops related to the clients’ needs as appropriate.
• As a mandated reporter, understand the requirements under 51A and report child incidences in accordance with agency and state requirements.
• Assist clients and families in arranging appointments and transportation.
• Provide client transportation as needed, using SMOC vehicles.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Requirements

• Bachelor’s Degree preferred, or a minimum of three years experience in Human Services or related field.
• Minimum one year assessment, advocacy and case management skills.
• Sensitivity to low-income people of diverse backgrounds.
• Excellent listening skills.
• Ability to work independently.
• Good written and verbal communication skills.
• Bi-lingual preferred (Spanish, Haitian Creole, and Portuguese are valued language skills).
• Must have valid driver’s license, reliable transportation and meet insurance standards.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.