General Manager – Luxury Boutique Resort

Role Overview

• Oversee all day-to-day operations across multiple departments including Housekeeping, Food & Beverage, Recreation, Maintenance, and Nightlife venues
• Maintain exceptional service standards that exceed luxury hospitality benchmarks
• Conduct regular property inspections to ensure cleanliness, ambiance, and operational excellence
• Manage the development of new hotel construction and renovation projects on the property
• Champion a culture of personalized, memorable service for every guest
• Curate and oversee seasonal programming including pool parties, live entertainment, and special events
• Proactively manage guest feedback to maintain outstanding reviews and drive repeat business
• Create unique experiences that showcase the destination's vibrant culture and community
• Develop and execute seasonal budgets, forecasts, and pricing strategies
• Manage high-volume operational costs to ensure alignment with financial targets
• Identify and capitalize on revenue growth opportunities through events, packages, and partnerships
• Lead, recruit, train, and mentor a diverse team of department heads and seasonal staff (approximately 60-70 employees during high season)
• Foster a collaborative, inclusive work environment focused on excellence and guest service
• Set clear performance standards and conduct regular evaluations
• Build and maintain a strong executive team of approximately 4 leaders
• Collaborate with marketing teams to promote the property across digital and luxury hospitality networks
• Build relationships with tourism partners, corporate clients, and event organizers
• Host influencers, media, and VIP guests to showcase the property's unique offerings
• Ensure full compliance with New York State labor laws, health and safety regulations, and hospitality standards
• Understand and manage J-1 visa and H-2B visa programs for seasonal staffing
• Implement emergency protocols and maintain property security

Requirements

• Extensive proven experience as a General Manager or Resort Manager in a luxury hotel or multi-outlet hospitality environment.
• Strong leadership and organizational skills managing multi-outlet operations (hotel, restaurants, nightlife venues)
• Demonstrated ability to thrive in a fast-paced environment while maintaining exceptionally high service standards
• Financial acumen with experience managing budgets, forecasts, and high-volume seasonal operations
• Excellent interpersonal and communication skills with a commitment to inclusivity and cultural sensitivity
• Strong problem-solving abilities and strategic thinking
• Willingness to live on-site during the season (approximately March–October) and work extended hours to ensure operational success
• Flexibility to support other resort locations during the off-season (November–February)
• Legal authorization to work in the United States

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field (equivalent experience considered)
• Spanish language proficiency (strongly preferred)
• Understanding of New York State labor laws and regulations
• Experience with J-1 and H-2B visa programs
• Familiarity with ADP Workforce, Microsoft Office Suite, and MICROS or other POS systems

Benefits

• 401(k) retirement plan (available after 1 year of service)
• Four (4) weeks of paid vacation during the off-season, recognizing the significant time commitment during peak periods
• $100 monthly stipend for cellphone/wifi
• Housing accommodations provided on Fire Island during the season
• Potential for career growth within an expanding global hospitality group