Luxury Boutique Hotel General Manager

Role Overview

• Conduct routine property walk-throughs to uphold cleanliness, atmosphere, and operational standards
• Lead day-to-day operations across departments including Housekeeping, Food & Beverage, Recreation, Maintenance, and Nightlife venues
• Drive service delivery that consistently surpasses luxury hospitality expectations
• Oversee new construction and renovation initiatives across the property
• Design and manage seasonal activations including pool parties, live entertainment, and special events
• Champion a service culture centered on personalized, memorable guest experiences
• Create distinctive experiences that reflect and celebrate the destination’s culture and community
• Proactively address guest feedback to protect strong reviews and encourage repeat visitation
• Identify and pursue revenue growth opportunities through events, packages, and partnerships
• Build and implement seasonal budgets, forecasts, and pricing approaches
• Control high-volume operating costs to ensure performance aligns with financial objectives
• Establish performance expectations and lead ongoing evaluations
• Build and sustain a strong executive team of approximately four leaders
• Recruit, lead, coach, and develop a diverse group of department heads and seasonal team members (approximately 60–70 employees during peak season)
• Foster an inclusive, collaborative workplace focused on service excellence and guest satisfaction
• Host influencers, media, and VIP guests to highlight the property’s standout offerings
• Develop relationships with tourism partners, corporate clients, and event organizers
• Partner with marketing teams to elevate the resort across digital channels and luxury hospitality networks
• Implement emergency procedures and oversee property security standards
• Ensure adherence to New York State labor laws, health and safety requirements, and hospitality regulations
• Administer and manage J-1 and H-2B visa programs for seasonal staffing

Requirements

• Legal authorization to work in the United States
• Excellent interpersonal and communication skills, with a strong commitment to inclusivity and cultural awareness
• Extensive, demonstrated experience as a General Manager or Resort Manager within a luxury hotel or multi-outlet hospitality setting
• Financial strength, including hands-on experience managing budgets, forecasts, and high-volume seasonal operations
• Proven ability to succeed in a fast-moving environment while maintaining exceptional service standards
• Strong leadership and organizational capability across multi-outlet operations (hotel, restaurants, nightlife venues)
• Willingness to live on-site during the season (approximately March–October) and work extended hours to ensure operational success
• Strong analytical problem-solving skills and a strategic mindset
• Flexibility to assist other resort locations during the off-season (November–February)

Benefits

• 401(k) retirement plan (available after 1 year of service)
• Four (4) weeks of paid vacation during the off-season, recognizing the significant time commitment during peak periods
• $100 monthly stipend for cellphone/wifi
• Housing accommodations provided on Fire Island during the season
• Potential for career growth within an expanding global hospitality group