Client Success & Operations Coordinator

Role Overview

• Oversee client communications across active projects
• Monitor workflow timelines and ensure timely follow-up and confirmations
• Coordinate scheduling, documentation, and service updates
• Address and resolve client concerns with professionalism
• Maintain accurate records and support internal process efficiency

Requirements

• Strong written and verbal communication skills
• Organized, proactive, and comfortable managing multiple moving parts
• Prior experience in customer support, account coordination, operations, or client services (helpful but not required)
• Able to work independently in a remote setting using structured systems and resources
• Detail-focused and comfortable with digital platforms and communication tools
• Must reside in the US, UK, Australia, Mexico, Spain, or LATAM

Benefits

• Fully remote work environment
• Structured onboarding and training
• Ongoing mentorship and operational support
• Long-term growth potential within a collaborative team