Own and execute account strategies for assigned U.S. Federal customers, focused on driving adoption, expansion, and retention within existing agencies.
Drive revenue growth through increased platform adoption and expansion across programs, bureaus, and mission areas.
Manage renewals, contract modifications, and expansion opportunities to ensure strong net revenue retention and long-term customer relationships.
Develop and maintain multi-year account plans aligned to Federal mission priorities, IT modernization initiatives, and budget cycles.
Build and sustain strong relationships with Federal IT, cybersecurity, acquisition, program, and mission stakeholders at multiple levels.
Serve as the primary executive point of contact for assigned accounts, ensuring alignment between customer objectives and solution outcomes.
Partner closely with Account Technology Specialists, along with Channel and Alliance partners organizations to drive adoption and value realization.
Maintain disciplined pipeline management, deal execution, and forecasting accuracy across expansion and renewal opportunities.
Navigate Federal procurement processes, compliance requirements, and contracting vehicles to support timely customer outcomes.
Provide customer feedback and market insights to inform go-to-market strategy, product roadmap priorities, and adoption programs.

7+ years of experience managing or selling enterprise technology solutions into U.S. Federal Government customers
Demonstrated success driving adoption, expansion, and retention within existing Federal Civilian accounts
Strong understanding of Federal procurement processes, acquisition cycles, and contracting vehicles
Proven ability to manage complex, multi-stakeholder customer environments and long sales cycles
Experience collaborating with technical teams, customer success organizations, and partners to deliver customer outcomes
Strong communication, negotiation, and account planning skills
Ability to operate effectively in secure, regulated Federal environments
Bachelor’s degree required

Lead Account Manager – US Federal Civilian

Key skills