Perform 60% platform administration and 40% application/end user support across enterprise identity and middleware services
Install, configure, and administer platform services and related computing environments, including system software, application software, and associated configurations
Maintain platform services by applying patches and updates, enabling new features, and performing version upgrades
Diagnose, troubleshoot, and resolve platform and identity service issues
Support developer application deployments utilizing platform and SSO services
Own production application release deployments and provide support for development and test deployments as required
Implement and maintain automated platform and infrastructure deployments using existing automation pipelines
Contribute to continuous service improvement through automation and process enhancements
Maintain technical and design documentation for all platform environments, including architecture diagrams, SOPs, and knowledge-base articles
Participate in incident, problem, and change management activities in accordance with ITIL practices
Administer Okta users, groups, roles, policies, and access controls
Support and troubleshoot SSO integrations using SAML, OIDC, and OAuth 2.0
Support MFA and adaptive authentication policies
Work closely with application and middleware teams to onboard and maintain integrations
Troubleshoot authentication flows across Java-based middleware platforms, web servers, and APIs

U.S. Citizenship required
3–4 years of hands-on Okta or enterprise IAM administration experience
Experience in handling tickets, customer requests, and operational support in an O&M environment
MFA configuration and management, including Okta Verify
User lifecycle management and access policies
Experience installing and managing Okta LDAP Agents
Experience configuring and supporting Okta Access Gateway (OAG)
Experience with one or more scripting languages such as BASH, Python, WLST, or YAML
Experience with DevOps and automation tools such as Git, Jenkins, Nexus, and Ansible
Advanced knowledge of SSO concepts (Okta, Siteminder), Linux, Windows, and Java-based middleware platforms (WebLogic, Tomcat, JBOSS)
Experience with web servers such as IIS and Apache
Ability to perform root cause analysis, including log review and error identification

SSO / Platform Administrator, Mid-Level

Key skills