Systems Administrator, Level II

Role Overview

• Provide advanced technical support in the installation, configuration, maintenance, and troubleshooting of servers, operating systems, networked devices, desktop/end-user systems, and peripherals.
• Serve as a point of technical escalation for complex issues unresolved by Level I personnel; coordinate with DHA enterprise teams and Government Task Manager for resolution.
• Oversee Active Directory (AD) organizational unit (OU) management, group policy administration, identity management, access controls, and integration with endpoint management tools (e.g., MECM).
• Ensure consistent patch management, vulnerability remediation, and compliance with cybersecurity directives (including IAVA, STIG, and organizational policies).
• Develop, maintain, and document system operational baselines and ensure systems are maintained for configuration compliance.
• Support the review and planning for IT projects, upgrades, migrations, replacements, and the implementation of new technologies.
• Assist with lifecycle management for IT assets (hardware and software), including documentation, asset tracking, staging, deployment, and DRMO disposal.
• Provide guidance, mentoring, and procedural support to less experienced Systems Administrators and Service Desk Personnel.
• Participate in incident response activities, disaster recovery planning, and execution of backup and restore operations.
• Generate and maintain technical documentation, standard operating procedures (SOPs), work instructions, and change/risk documentation related to systems administration.
• Interface with users, local support teams, the Government Task Manager, and enterprise/region-level support for service management, escalations, and process improvement.
• Participate in required and ongoing DHA/information assurance training and maintain all mandatory certifications.

Requirements

• U.S. Citizenship: Required.
• Associate’s degree in Computer Science, Information Systems, or related field (Bachelor’s degree preferred).
• Prior work experience within a DoD, federal, or healthcare IT support environment.
• Familiarity with DHA and military health IT systems, processes, and reporting.
• Experience with telecommunications support, VTC systems, and cable management.
• Project management or technical lead experience on IT implementation or upgrade initiatives.
• Clearance: Ability to successfully complete and maintain a favorable Tier 3 (T3) background investigation (or higher if site-specific/sensitive).
• Relevant experience in systems administration roles, including Windows Server/Active Directory environments, and endpoint management in enterprise/government settings.
• DoD 8140/8570 baseline Information Assurance certification (e.g., CompTIA Security+ CE or equivalent); certification must be maintained as a condition of employment.
• Advanced knowledge and hands-on experience with server operating systems (Windows Server preferred).
• Advanced understanding of desktop OS, hardware, networks, and application support.
• Experience with AD, group policies, identity/access management, and configuration management tools (e.g., MECM/SCCM, WSUS).
• Experience in patch management, vulnerability remediation, documentation, and incident escalation.
• Excellent verbal and written communication skills; able to produce clear documentation and provide user/customer training.
• Ability to mentor junior staff and escalate complex issues to enterprise or Government leadership as needed.

Tech Stack

• Cyber Security

Benefits

• healthcare benefits
• paid leave
• retirement plans
• insurance programs
• education and training assistance