Systems Administrator, Level I

Role Overview

• Serve as the primary point of contact for IT support at the USAF Academy MTF, handling requests and incidents via service desk tickets or in person.
• Troubleshoot and resolve hardware, software, operating system, printer, and connectivity issues for end users.
• Provide desk-side and remote technical support for problems not resolved by enterprise IT teams (such as the DHA Global Service Center).
• Manage lifecycle operations for desktops, laptops, printers, tablets, and other IT equipment, including installation, configuration, maintenance, documentation, and inventory tracking.
• Assist with user account creation, identity management, and access controls within Active Directory and enterprise systems.
• Support the maintenance of workstation and laptop software/hardware baselines and ensure patching and cybersecurity compliance.
• Install, remove, and troubleshoot authorized software/applications.
• Maintain compliance with all Department of Defense (DoD) and Defense Health Agency (DHA) cybersecurity, privacy, and training requirements, including completion of mandatory annual training.
• Support site telecommunications systems, coordinate installation/moves/changes for telephones and other devices, and assist with cable management and device documentation.
• Communicate and collaborate with the Government Task Manager and other technical staff to ensure service delivery standards are met.
• Document technical actions, update knowledge bases, and provide first-level training to end users as needed.
• Participate in required onboarding, orientation, ongoing training, and security processes.

Requirements

• High School Diploma or GED required; Associate’s Degree in Computer Science, Information Technology, or related field preferred.
• Experience in IT support, systems administration, desktop support, or help desk roles (preferably in a DoD, government, or healthcare environment).
• Must meet DoD 8140/8570 baseline certification requirements for IT/IA personnel (e.g., CompTIA Security+ CE, Network+ CE, or equivalent).
• Ability to troubleshoot and support Windows operating systems, desktops/laptops, printers, and common software in an enterprise environment.
• Experience with Active Directory user and group management.
• Familiarity with IT ticketing systems (Remedy, ServiceNow, or similar).
• Good verbal and written communication abilities.
• Strong customer service skills; ability to work cooperatively with users, teammates, and government staff.
• Ability to lift up to 44 pounds, and occasionally crawl under desks/tables for troubleshooting.

Tech Stack

• Cyber Security
• ServiceNow

Benefits

• Comprehensve benefits package
• Health insurance
• Paid leave
• Retirement plans
• Insurance programs
• Education and training assistance