Billing Coordinator

Role Overview

• Review clinical documentation to support accurate and timely charge entry in the billing system in accordance with payor requirements.
• Assist with monitoring for missing or delayed charges and support timely submission within payor filing limits.
• Submit insurance claims and monitor claim status to help ensure compliance with payor-specific guidelines.
• Assist in identifying and correcting claim errors, rejections, and denials to support a clean and efficient billing cycle.
• Support denial resolution activities, including investigation, correction, resubmission, and follow-up, with guidance as needed.
• Help identify billing denial trends and contribute observations to senior team members to support improvements in clean claim rates and reimbursement outcomes.
• Serve as a billing point of contact for families, explaining insurance processing, copays, deductibles, and balances with empathy and clarity.
• Assist with self-pay billing, patient statement cycles, and individualized payment plans.
• Support accounts receivable monitoring through reporting, reconciliation, and audit-related activities.
• Use billing and financial reports to help manage daily workflows and prioritize follow-up tasks.
• Partner with Patient Experience, Authorization & Eligibility, and clinical teams to help resolve coverage questions and support billing education.
• Maintain accurate patient accounting records while adhering to HIPAA and internal data privacy and confidentiality policies.
• Support audits and special projects related to billing accuracy, compliance, and process improvement as needed.

Requirements

• 1–3 years of healthcare billing experience; behavioral health or telehealth experience strongly preferred.
• Bachelor’s degree in business, healthcare administration, or a related field preferred.
• Working knowledge of insurance payor policies, billing guidelines, and claims submission requirements.
• Familiarity with CPT and ICD-10 codes and how they impact billing and reimbursement.
• Experience with billing platforms; experience with Mahler, Apero, or similar RCM software preferred.
• Proficiency in Google Workspace or Microsoft Office, particularly spreadsheets.
• Exceptional attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment.
• Clear written and verbal communication skills, with the ability to translate complex insurance concepts into clear, understandable language for families.
• Ability to work independently on assigned tasks while seeking guidance when needed.
• Collaborative mindset with comfort partnering across teams and supporting patients and families with a customer-service orientation.

Benefits

• Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)