Senior Client Delivery Project Manager – Credit

Role Overview

• Establishes and directs efforts of project work-team and related resources as required to successfully plan, develop, test and implement projects
• Assumes leadership role for assigned projects
• Coordinates all phases of operational implementation of project deliverables using established PMI project management methodologies
• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives
• Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors
• Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met
• Maintains project documentation; ensures project documents are complete, current, and appropriately stored
• Prepares and distributes project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks
• Oversees integration elements of assigned projects including project plan development, execution, and overall change control
• Develops highly technical, detailed project plans including all work required to successfully complete both internal and client-facing projects
• Acts as the primary liaison and manages expectations of key sponsors and client executive staff
• Troubleshoots project issues and escalates them to upper management if necessary
• Leads lesson learned exercises and participates in root cause analysis discussions
• Collaborates effectively with other project managers, subcontracting partners, consulting organizations, customer resources, contractors, and other third-party providers ensuring quality standards are met

Requirements

• 7 years of project management experience required
• 5 years in a client facing role required
• 5 years in the financial services industry with card processing and payment solutions preferred
• Large-scale conversion project leadership and card processing experience preferred
• Client facing project leadership and card processing experience preferred
• Bachelor’s degree in related field and/or equivalent combination experience and education is required
• PMP certification preferred

Tech Stack

• PMP

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program