Develop and enhance ServiceNow applications, workflows, UI policies, business rules, integrations, and custom components following platform best practices.
Build and maintain ServiceNow Portal components (Angular/Seismic) where applicable.
Create scalable, maintainable technical solutions to solve complex business problems.
Configure and extend modules such as ITSM, CMDB, Asset, App Engine, and custom scoped applications.
Design, implement, and optimize data models, forms, ACLs, client/server scripts, UI actions, and Flow Designer automations.
Investigate, triage, and resolve client and operational issues, performing root cause analysis and implementing long-term solutions.
Maintain detailed documentation of configurations, development work, and system behaviors.
Work directly with clients, product managers, operations, and project management to define requirements and ensure timely delivery of solutions.
Participate in Agile ceremonies, sprint planning, code reviews, and knowledge sharing within the engineering team.

2-4+ years of hands-on ServiceNow development and administration experience.
Experience supporting or developing within ITSM, CMDB, Asset, App Engine, or Portal modules.
Experience developing with JavaScript on the ServiceNow platform, including Script Includes, Business Rules, Client Scripts, and UI policies/actions.
Strong understanding of ServiceNow architecture, scoped applications, update sets, and release management.
Experience with REST/SOAP integrations, Flow Designer, and Integration Hub.
Familiarity with web technologies: JavaScript, HTML, AngularJS, JSON, XML, and API-driven development.
Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent practical experience (preferred).
ServiceNow certifications (Admin, CAD, CIS-App Engine, CIS-ITSM).
Experience with DevOps, CI/CD pipelines, or automated testing frameworks within ServiceNow.
Experience integrating ServiceNow with external systems (Jira, Workday, AWS, etc.).

Mid Software Engineer – Service Now

Key skills