Senior Director, Digital Health Communities

Role Overview

• Own the strategy, performance, and evolution of CHIME’s Digital Health Communities platforms (public + myCHIME).
• Partner with development teams to guide platform enhancements, user experience improvements, and feature prioritization.
• Oversee day-to-day platform operations, including governance, moderation standards, and overall user experience.
• Manage operational budgets and P&L tied to community platforms.
• Drive audience growth and sustained engagement across all communities.
• Design and execute strategies that increase interaction (comments, discussions, peer connection), not just content consumption.
• Launch and scale new communities aligned to CHIME priorities (cybersecurity, informatics, behavioral health, etc.).
• Activate and support community leaders to foster ongoing participation and high-quality dialogue.
• Expand engagement across new and historically underrepresented audiences.
• Own the content and publishing strategy across community platforms.
• Develop engagement-driven programming (discussion series, AMAs, polls, community-led content).
• Integrate CHIME media (podcasts, webinars, research, events) into the platform in a way that drives interaction.
• Partner across marketing, media, and membership teams to ensure aligned and consistent content delivery.
• Build and manage relationships with associations, organizations, and partners to expand audience and platform value.
• Collaborate with Business Development to support sponsorship opportunities and revenue goals.
• Develop community-based partner programs that enhance engagement while maintaining platform integrity.
• Define and track key performance metrics (growth, engagement, retention, conversion).
• Partner with analytics to translate insights into actionable improvements.
• Continuously optimize platform experience, content strategy, and engagement models.
• Serve as a key connector across CHIME teams (membership, media, marketing, analytics, business development).
• Leverage community platforms to support broader CHIME and DHX initiatives.
• Identify opportunities to evolve community offerings into scalable products and experiences.

Requirements

• Bachelor’s degree in management, business, or related area required or comparable experience.
• Minimum of five (5) five years’ experience in working with memberships, communities, or other similar affinity groups; healthcare knowledge or experience preferred.
• Experience using a CRM/database.
• Experience with virtual communities, digital content, and the technologies utilized with such activities.
• Ability to effectively handle multiple tasks and assignments on deadline.
• Must be a team player.
• Must be able to work with diverse personalities with various levels of knowledge and skill.
• Ability to effectively handle multiple tasks and assignments on deadline.
• Discipline to successfully work without close supervision but also willing to ask for help or clarification when necessary.
• Bonus: strong familiarity with the healthcare and technology space.

Tech Stack

• Cyber Security

Benefits

• Some travel will be required