Leads, mentors, and develops revenue operations, growth operations, and customer operations teams, fostering a high-performing, accountable, and collaborative culture
Drives alignment of commercial operations processes, systems, data and reporting to help the commercial organization operate with less friction and create scalability
Oversees operational functions that support customer onboarding, adoption, retention, and expansion to ensure consistency and high customer satisfaction
Deploys commercial operations advancements through effective training, communication, tracking, and reinforcement across the Commercial and cross-functional stakeholders
Develops and optimizes key commercial reporting and dashboards that provide actionable insights into pipeline health, revenue performance, customer outcomes, and operational efficiency
Builds strong, collaborative relationships across matrixed teams to ensure alignment and effective execution of commercial operations initiatives
Applies data, stakeholder insights, and financial acumen to continuously improve commercial operations and overall commercial effectiveness
Supports strategic planning and execution of commercial initiatives in alignment with company objectives
Drives disciplined planning, clear communication, and consistent execution across all commercial operations activities and holds team members accountable
Delivers executive-ready content and participates in executive-level forums

Bachelor's degree is required for the position
10+ years of progressive commercial operations or business leadership experience
5+ years of healthcare industry experience, including experiences with a health plan or health care delivery organizations
Demonstrated success building and leading multi-functional commercial or business operations teams
Experience overseeing commercial technology systems (e.g., CRM), commercial reporting, and operational processes at scale
Track record of building influential relationships with internal executive and cross-functional department leaders
Strong executive presence with exceptional presentation, written, and verbal communication skills
Demonstrated self-starter with strong strategic planning, organization, analytics and problem-solving skills
Ability to lead and thrive in a fast-paced, sometimes ambiguous environment
Ability to travel up to 10% of the time

Preferred:

Graduate degree in a related field (e.g., MBA, MHA)
Direct experience supporting Risk Adjustment, Quality, or value-based care business models
Experience operating in a matrixed organization undergoing growth or transformation

Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
401k plans– we want to empower you to prepare for your future
Room for growth and advancement
we love our employees and want to develop within
Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Dependent Care Account
Life insurance, short-term, and long-term disability
Excellent PTO policy (everyone deserves a vacation now and then)
Great work-life balance environment
We believe family comes first!
Strong supportive teams
There is always a helping hand when you need it

VP of Commercial Operations

Key skills