Revenue Enablement Manager

Role Overview

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support.
• Experience a High-Performance Culture and Clear Purpose: Empowering team members to contribute to our mission with a clear understanding of their direct impact and accountability.
• Design and build training materials, guides, and reference resources that help Solutions Engineers and Implementation Managers execute consistently across merchant engagements.
• Translate complex operational workflows, fulfillment processes, and technical concepts into clear, structured enablement content.
• Develop scalable onboarding experiences and role-based learning paths focused on technical knowledge and execution.
• Partner closely with Product, Operations, Merchant Success, and RevOps teams to ensure technical updates, process changes, and new capabilities are reflected in enablement resources.
• Act as a bridge between technical teams and enablement to ensure knowledge is captured, documented, and operationalized.
• Support rollout of new tools, processes, or network changes through structured enablement plans.
• Create practical, real-world learning experiences including eLearning, job aids, playbooks, and workflow documentation.
• Build structured resources that help teams navigate merchant conversations, technical onboarding scenarios, and operational challenges.
• Continuously refine content based on feedback from Solutions and Implementation teams.
• Partner with leadership to identify gaps in technical readiness and prioritize enablement initiatives that improve consistency and efficiency.
• Monitor adoption of resources and training programs, iterating based on team feedback and performance signals.
• Additional duties and responsibilities as necessary.

Requirements

• 3+ years in merchant-facing technical, operations, implementation, or solutions teams; with experience supporting those teams through training, documentation, or program development.
• Experience building structured resources such as onboarding programs, playbooks, technical guides, or process documentation.
• Ability to simplify complex operational or technical concepts into practical, easy-to-use learning materials.
• Strong collaboration skills with cross-functional partners including Product, Operations, and Customer Experience teams.
• Experience in high-growth SaaS, logistics, ecommerce, or supply chain environments is a plus.
• Background in enablement, instructional design, implementation, solutions engineering, operations training, or similar fields is welcome but not required.

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)