Strategic Account Manager – Services

Role Overview

• Develop new business relationships with end-user clients while creating a business case to utilize Carrier Commercial Service and Aftermarket for service within their facilities and for replacement projects.
• Communication with end-user decision-makers including C-Level executives, VP of Operations, Directors of Facilities and Engineering professionals.
• Responsible to maintain/expand these relationships within assigned, existing client accounts as well as create new customer relationships.
• Act as a trusted advisor to customers across their enterprises within the CRE vertical.
• Prepares and negotiates complex sales contracts with a large number of accounts.
• Partner with the field sales and service team members, operations, branch and regional leadership as necessary.
• Work directly with building owners to improve system reliability, reduce energy consumption and improve the indoor environment.
• Create and implement strategic sales strategies to successfully position Carrier as the preferred supplier to secure targeted projects in a competitive environment.
• Manage current Carrier Commercial Real Estate Account relationships to maximize service and aftermarket sales.
• Effectively perform needs assessments, develop/coordinate sales proposals and estimates, and presentations.
• Work with operations, finance, legal and other inside and outside resources as needed to facilitate the sale and negotiate a satisfactory contract.
• Prepare accurate and thorough sales activity reports, forecast reports, Salesforce updates and expense tracking.
• Participate in civic and professional organizations to build a network of contacts to advance achievement of sales targets.
• Team sell with solutions partners to bundle solutions and expand Carrier participation in opportunities.
• Experienced professional in National Sales Business Development Role.
• Responsible for collecting and analyzing market data to call on current and potential customers.
• Supports existing customer relationships and travel as necessary (estimated 45-50% travel).

Requirements

• Bachelor’s Degree or HVAC technical certification
• 7+ Years of Experience in HVAC Service Sales
• Ability to Travel 50% Domestically
• Advanced knowledge of the Commercial Real Estate markets and clients, particularly Integrated Facilities Management Companies
• High level of technical and financial expertise to effectively and independently assist field offices in selling Carrier Commercial equipment and service.

Benefits

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Paid vacation days, up to 15 days
• Paid sick days, up to 5 days
• Paid personal leave, up to 5 days
• Paid holidays, up to 13 days
• Birth and adoption leave
• Parental leave
• Family and medical leave
• Bereavement leave
• Jury duty
• Military leave
• Purchased vacation
• Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance