The BSM is responsible for the effective operation and continued growth of their Branch with direction from the DDO.
Communicate the Company’s vision and strategies to all team members.
Establish and communicate division goals and objectives.
Manage financial goals.
Use analytics to assess ways to improve financial position.
Review operational standing of assigned branch to identify areas of opportunity for increased profit margin.
Provide training and guidance in all aspects of operations and sales leadership in conjunction with Division Director.
Ensure the training of procedures outlining banking, collections, audits, and other company policies and standards are being met.
Ensure compliance with federal, state, and local law, as well as guide assigned branch teams in conjunction with Operational Quality Specialists on identifying and mitigating compliance concerns.
Conduct and train competitive market analysis and develop strategies to increase total market share and active customer accounts.
Recognize, train, and develop skills and abilities of the branch team members in order to achieve objectives and provide effective leadership.
Build strong relationships with current and prospective customers, in person, in the market, and over the phone.
Monitor and measure customer satisfaction.
Provide training and guidance in all aspects of operations, marketing, and customer experience.
Requirements
High School Diploma or equivalent required; some college preferred.
Two years of prior management experience preferred.
Applicants must also have a working knowledge of P&L, sales, collections, and cost controlling measures.
Management experience with exemplary results solving customer and operational issues, as well as successful P&L management.
Ability to coach and develop others.
Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.
Ability to develop and maintain business relationships at all levels of the organization, both internally and externally.
Strong working knowledge of Microsoft Word and Excel is required.
Benefits
Competitive Wages
Health/Life Benefits
Health Savings Account plus Employer Seed
401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks