Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
Engage team members by creating a fun and productive environment.
Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, and new programs or initiatives.
Drive team engagement by ensuring team members are provided recognition and continuous check-ins.
Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs).
Resolve customer feedback and address issues in the moment.
Execute operations-focused company-level directives, promotions, and initiatives.

A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
Established ability to produce sales results while minimizing loss.
Proven supervisory skills, with capacity to deliver training material and assess retention.
Strong interpersonal and communication skills.
Ability and willingness to travel overnight for training and/or business meetings.
Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.

Store Manager

Key skills