Serve as the primary client services contact that works to coordinate with client contacts and our CX & Strategy team members, as well as between both those groups and other internal Zeta Global service divisions (creative, technology, operations etc.)
Developing deep and enduring client partnerships with high client satisfaction ratings
Developing deep and enduring intra-team partnerships with high teammate satisfaction ratings
Monitoring and maintaining high quality services, technology, and strategic plans
Responsible for monthly billing duties and revenue allocation reporting
Presenting to both internal resources, teammates, and client on a variety of initiatives and informational categories
Leading all weekly and recurring scheduled client facing status calls and preparation for the same
Coordination of team-wide meetings both in person and via phone
Strong focus on Strategic initiatives, both optimizing existing ones and launching/developing new ones in conjunction with the CX and Strategy SME team members
Maximizing existing and generating new revenue streams from client budgets in conjunction with the Vice President of Client Services for the team

5+ years’ in a senior digital and traditional marketing position managing senior clients and multiple stakeholders
Previous experience with cross-channel digital and traditional marketing, partnership development, ecommerce and CRM
Experience in partnering with clients and colleagues on business strategy and solutions
Proven revenue generation and growth across book of business
Adept with accounting math
Strong understanding of marketing platform technology
Strong understanding of the various marketing mediums available: digital, emerging and traditional
Management experience
Superb communication skills
Highly resourceful, solutions oriented with a positive attitude
Accountability
Team player

Associate Account Director

Key skills