Senior Director, Client Services

Role Overview

• Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health
• Develop and execute annual account growth plans aligned to client brand and portfolio strategies
• Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets
• Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI
• Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success
• Cultivate strong client relationships acting as a trusted advisor in the space
• Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform
• Collaborate with client stakeholders and extended teams for project execution
• Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture
• Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions
• Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity
• Escalate and resolve risks proactively to protect revenue and client satisfaction

Requirements

• Bachelor’s degree in a relevant field
• 5-7 year’s experience in Pharmaceutical Marketing at an agency or similar
• History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time
• Experience leading and developing high-performing teams
• Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies / agencies
• Exceptional presentation skills and the ability to think quickly and problem solve
• Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
• Proven ability to drive revenue growth through consultative selling and strategic expansion
• Travel as much as 1x per quarter for team meetings

Benefits

• Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
• HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
• Coverage & Protection: 100% paid short
• and long-term disability, plus life and AD&D insurance
• Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
• Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
• Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
• Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
• 401(k): Save for your future with tax advantages (and company match!)