Senior Strategic Account Executive

Role Overview

• Serve as the primary post-sale point of accountability and expert advisor for a portfolio of high-complexity enterprise partner accounts.
• Build and influence deep, long-term relationships with key decision-makers and C-suite stakeholders based on trust and shared strategic goals.
• Develop and execute comprehensive account plans with clear objectives, strategies, and metrics tailored to enterprise-level KPIs.
• Champion partner success through advanced strategic planning sessions and high-impact quarterly business reviews.
• Take full ownership of account growth and retention for high-revenue potential partners, directly driving significant ARR through upsells and cross-sells.
• Lead high-complexity renewal processes and negotiations involving multiple stakeholders, legal teams, and customized contracts.
• Identify and implement new solution opportunities by aligning WEX’s enterprise capabilities to emerging partner needs.
• Proactively identify and mitigate risks to ensure long-term retention and account health.
• Guide partners through industry best practices and advanced product features to maximize ecosystem value.
• Develop sophisticated enablement plans that support partner-specific business outcomes and large-scale implementations.
• Drive consistent product utilization across the partner’s organization to ensure deep-rooted adoption and prevent churn.
• Act as the single point of accountability for enterprise-level issue resolution and partner satisfaction.
• Lead cross-functional collaboration with Product, Engineering, Tech, and Legal teams to resolve complex concerns quickly and completely.
• Identify and eliminate systemic friction points early to transition from reactive service to proactive partnership.
• Represent the 'voice of the partner' within WEX to influence product direction and service improvements.
• Provide guidance and mentorship to junior team members, sharing expertise in account management best practices.
• Maintain accurate, executive-level records of partner status and opportunities within CRM platforms.

Requirements

• Minimum 10 years of customer success or account management experience
• Bachelor’s degree or equivalent relevant experience
• Expert knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct/Retiree Billing preferred
• Advanced understanding of Savings & Spending and COBRA regulatory requirements
• Proven success in high-stakes negotiations, complex contract management, and exceeding significant revenue targets
• High accountability mindset with the ability to operate autonomously and make strategic decisions independently
• Proficiency in CRM and client engagement platforms (e.g., Salesforce).

Benefits

• health, dental and vision insurances
• retirement savings plan
• paid time off
• health savings account
• flexible spending accounts
• life insurance
• disability insurance
• tuition reimbursement