Drive Adoption & Value: Evangelize the loyalty platform and ensure clients achieve KPIs tied to engagement and retention. Monitor platform usage and proactively recommend strategies to achieve their goals and maximize their ROI.
Relationship Management: Serve as the primary point of contact for assigned accounts. Build trusted relationships with multiple stakeholders, including Marketing, CRM, Loyalty and Executive teams.
Strategic Guidance: Provide best practices, use cases, and playbooks for loyalty program success. Deliver data-driven insights to inform client decisions.
Program Governance: Conduct regular business reviews (QBRs) and status updates via calls, presentations, and onsite meetings. Coordinate internal resources to meet client objectives and SLAs.
Growth & Retention: Identify opportunities for account expansion and cross-sell Mastercard solutions. Ensure renewal readiness and maintain high customer satisfaction.

Has a seasoned background in customer success, account management, or consulting for enterprise SaaS
Experience with loyalty, CRM, marketing or customer engagement programs
Proven track record of hitting renewal targets, driving incremental value, and retaining long-term contracts
Commercial acumen, and ability to link loyalty program success to business outcomes
Strong quantitative and qualitative thinking, analytical and problem-solving skills
Excellent communication and presentation skills
Ability to manage multiple priorities in a fast-paced environment
Strong cross-functional leadership skills to align product, analytics, and operations teams
General fluency in the marketing technology or fintech ecosystem (APIs, integrations, marketing, CRM, customer engagement, loyalty, analytics, customer data tools)
High degree of comfort working with analytics dashboards and translating insights into action
Empathy and a strong ability to understand customer goals and needs
Strategic thinker with a proactive mindset

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

Director, U.S. Consumer Acquisition and Engagement – Program Management

Key skills