Manage and oversee the end-to-end warranty process within the market.
Review, analyze, and approve or reject warranty claims in line with Scania’s global policies and standards.
Ensure technical consistency and accuracy in claim evaluations.
Monitor warranty KPIs and initiate improvement actions when needed.
Conduct warranty audits and ensure compliance across the distributor and dealer network.
Deliver warranty process training to dealers and distributors.
Serve as a second-level technical support resource for distributors and their dealer networks.
Provide structured guidance on complex or unclear cases before escalation to factory.
Support troubleshooting efforts by reviewing technical documentation, repair reports, and root cause analysis.
Act as liaison between distributor and factory in escalated cases, ensuring clear communication and follow-up.
Track recurring technical issues and contribute to corrective and preventive action plans.

Experience in warranty administration, technical support, workshop operations, or a similar environment.
Practical understanding of diesel engines and vehicle mechanical systems.
Strong analytical skills with high attention to detail.
Ability to review technical reports critically and identify gaps or inconsistencies.
Structured, accountable, and confident making independent decisions.
Strong communication skills when interacting with dealers, distributors, and factory teams.
Comfortable working with systems, KPIs, and process governance.
High school diploma required; technical certification or post-secondary education in diesel technology, automotive, or related field preferred.
Proven experience in warranty administration, technical support, workshop operations, or similar After Sales environment.
Practical technical knowledge of diesel engines and heavy-duty vehicle systems.
Ability to interpret technical documentation, repair reports, and diagnostic information.
Experience working with dealer or distributor networks is a plus.
Fluency in English.

Warranty and Technical Support Coordinator

Key skills