Senior Director, Equity Field Operations

Role Overview

• Lead and develop a leading high performing team of Regional Directors, Above Restaurant Leaders, and Restaurant General Managers while transforming the industry standards for restaurant level operations
• Create and drive the operational strategy across the equity portfolio to maximize efficiency, profitability, and guest satisfaction by ensuring the seamless implementation of new technologies, streamlined processes, and innovative restaurant solutions.
• Build strong, productive relationships with cross-functional partners and equity operators to align organizational priorities, vision, and execution.
• Oversee P&L management for the equity portfolio, ensuring optimal cost management and resource allocation while directing strategies to enhance restaurant performance against operational KPIs, including labor optimization, cost management, and guest satisfaction.
• Lead and manage large-scale organizational changes, ensuring smooth transitions in processes, technology, and operations by effectively communicating and engaging with teams to embrace change, minimizing disruption and maximizing adoption.
• Ensure the Taco Bell values of innovation, inclusivity, and guest-centricity are reflected in every facet of restaurant operations and leadership development by driving a culture that prioritizes guest service, team collaboration, and high performance.

Requirements

• Deep operational expertise, financial acumen, data-driven decision-making skills, process optimization experience and leadership & culture stewardship
• 15+ years minimum experience
• Experience in restaurant operations with a focus on strategy and execution
• Experience leading multiple directors and a team of 10k+ team members
• Proven leadership ability with the capability to motivate, manage and develop others (both direct and indirect)
• Lead, coach, and develop a high-performing team of Regional Directors, Restaurant General Managers, and field leaders
• Ability to provide clear direction and business solutions to maximize individual and broader team performance
• Ability to engage, motivate and inspire others and create an environment where people want to do their very best
• Strong presence, organizational agility and ability to lead by example
• Build strong relationships with others, demonstrating emotional intelligence and an ability to communicate clearly and persuasively
• Serve as a key liaison between Field Operations and RSC-based support functions, ensuring partnership and alignment on priorities and impact
• A creative, conceptual thinker who has a record of building competency and driving breakthrough business results through strategic planning and implementation
• Ability to balance the need for change with the understanding of how much change restaurants are capable of realizing in the field
• A strong business acumen of the field organization, restaurant operations and key stakeholders
• Understand operational drivers to deliver both immediate and long-term results
• Focus on delivering margin while simultaneously delivering operational KPIs
• Possess strong understanding of industry trends and macro factors that will necessitate a strategic change or approach to teams and consumers
• Ability to prioritize issues and opportunities and allocate resources accordingly
• In addition to being a collaborative team player, demonstrate ability to build and sustain relationships across all functions and through all levels in an organization to ensure seamless integration and flawless execution of business plans
• Strong cultural sensitivity and a track record of building relationships
• Able to champion ideas and influence and motivate key stakeholders by sharing vision with a shared sense of purpose and passion
• A good listener who can connect easily with others

Benefits

• Hybrid work schedule (onsite expectation Tues, Wed, Thurs) and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, carwash,
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name