Director, Application Development

Role Overview

• Own the strategy and roadmap for assigned application portfolios, aligning with enterprise IT and business objectives
• Oversee full lifecycle management: development handoff, deployment, production stability, enhancements, and retirement
• Partner with Application Development leaders to ensure seamless transition from project delivery to steady-state operations
• Drive modernization, automation, and continuous improvement initiatives
• Lead global 24x7 L1/L2 support operations, ensuring SLA adherence and business continuity
• Accountable for incident, problem, change, and risk management governance
• Lead major incident response and post-incident reviews; eliminate root causes and reduce recurrence
• Implement measurable service performance metrics and publish service health dashboards
• Ensure Business Continuity and disaster recovery objectives are met
• Own operating plan targets, forecasts, invoice approvals, and annual budget development
• Manage managed service providers and external vendors to ensure service quality, performance, and cost efficiency
• Optimize resource allocation across internal teams and partners
• Lead, coach, and develop a global team of application support professionals
• Establish performance objectives, succession planning, and workforce strategy
• Ensure standardized tools, methodologies, and process frameworks are consistently applied
• Foster a culture of accountability, transparency, and service excellence
• Build trusted relationships with business leaders and senior IT stakeholders
• Participate in IT strategic planning and portfolio governance
• Translate business priorities into scalable application capabilities
• Partner with Finance, Audit, and Risk teams to ensure compliance and control integrity

Requirements

• Bachelor’s degree in information technology or related field; Master’s or MBA preferred
• 10–15+ years progressive IT experience, including 5+ years in leadership roles overseeing application development and production support
• Experience leading global teams and managing service providers
• Strong financial acumen, managing operating plans and vendor contracts
• Deep understanding of development methodologies, ITIL processes, and enterprise application architectures
• Proven ability to operate at both strategic and operational levels
• Enterprise application portfolio leadership
• Global operations management
• Vendor and financial governance
• Service management (Incident, Problem, Change, Risk)
• Continuous improvement and operational maturity
• Executive communication and stakeholder influence
• Strategic planning and roadmap alignment

Benefits

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks