Client Account Coordinator

Role Overview

• Partners with cross-functional team members (Senior Management, Field Operations and Customer Service) to meet all account needs.
• Partners with sales team to meet company goals by identifying client growth opportunities.
• Creates instructions, reports and analysis of data gathered to ensure all aspects of client needs are met through in-store execution and reporting avenues.
• Successfully addresses all issues to include (but not limited to): Issue tracking reports, merchandising information, sales reports, compliance reports, training reports, competitive reports, etc.
• Tracks sales trends, identifies opportunities, runs weekly reports, and provides professional reports internally and to the customer.
• Works closely with the Training Team to insure that all representatives are fully trained at all times.
• Responsible for identifying any additional training needs to ensure that all training needs are clearly communicated and executed.
• Recommends creative ideas for increasing in-store execution productivity, retail related mind-share strategies and ultimate sales of client products and services.
• Manages client data, information, and assignments in proprietary systems.
• Assists in communication of frequency plan, assists in addressing concerns with field operations teams as needed.
• Actively contributes to weekly conference calls with Directors of Operations; provides updates on program plans and address concerns / issues early on. Problem solves with teams to insure that all needs of the clients and field representatives are met.
• Aligns resources to accomplish all objectives.
• May manage or be involved in additional training programs or special event programs.
• Weekend support may be requested during high program blitz times.
• Assists on other Company Accounts and/or Divisions during critical needs.
• Other duties as assigned to improve performance of self or others.

Requirements

• High School Diploma required
• Two years retail/merchandising and/or consumer package goods experience.
• One year project management experience.
• Prior field sales and training experience preferred.
• Prior experience working on a similar structured program preferred.
• Knowledgeable about all CE, MASS, OSS and other selected retailer requirements.
• Full understanding of margins, retail sales incentives, etc., is desired.
• Must be retail sales savvy and be able to demonstrate this by reporting sales successes.
• Ability to work without constant supervision.
• Must have proven track record of a thorough knowledge base of the technology surrounding the category managing.
• Proven as a forward thinker and problem solver going 'above and beyond' the requests of the client, the retailer, or the scope of the project.
• Proven success with the following behaviors: Detail oriented, organizational skills, time management, and proficiency in multi-tasking.