Champion adaptability and a positive change mindset across teams, driving accountability and sustained adoption.
Design and implement strategies that reduce resistance and accelerate adoption of key initiatives.
Act as a transformation coach, reinforcing leader accountability for adoption while supporting employees through change.
Stay attuned to cultural and behavioral misalignments to ensure leadership team is positioned to reinforce change outcomes.
Balance strategic oversight with hands on support to reinforce momentum and amplify results.
Lead cross-functional teams in the development and execution of change management plans.
Operate within a decentralized change model, where agile teams own day-to-day change execution.
Establish structure, standards and expectations that enable teams to drive effective change.
Partner with business, product, and technology to align transformation efforts.
Translate complex changes into clear, user-centered communication that drives understanding and adoption.
Build transparent and cohesive communication strategies that create predictability and consistency across initiatives and teams.
Ensure technology implementations are aligned and supported by deliberate user adoption strategies and communication plans.
Leverage best-practices, data-driven insights and observations that continuously assess what is working, what is not and why.

7+ years of Wholesale Underwriting experience within a carrier; Global Specialty experience strongly preferred.
5+ years of proven leadership within guiding teams through large-scale, continuous change—setting vision, inspiring teams, and driving accountability.
5+ years leading or supporting technology and process transformation initiatives.
7+ years of extensive experience executing complex projects, managing deadlines, and driving results.
7+ years of strong background in change management or organizational development, including planning, execution, and measurement.
Hands-on experience with change frameworks such as ADKAR, Prosci, Kotter, or Change Consulting.
Strong understanding of Agile principles and decentralized change models where delivery teams own day‑to‑day execution.
Demonstrated adaptability, agility, and responsiveness across evolving business needs; able to partner with HR, Training, and leadership to support change adoption (e.g., workforce planning, training).
Exceptional communication skills—able to “storytell” by translating complex ideas into clear, compelling messages that inspire change.
Strong collaboration and influence skills with the ability to navigate matrixed environments, build trust with senior leaders, and act as a strategic thought partner.

Director, Change, Adaptability & Communication – Global Specialty

Key skills