Overseeing the entire lifecycle of product development from ideation to launch.
Defining the product vision, strategy, and roadmap for high-impact product areas in the CCaaS domain.
Managing a diverse product portfolio, ensuring alignment and synergy across different product streams.
Analyzing market trends, customer feedback, and business data to guide decision-making and ensure the healthiness of the opportunities backlog.
In collaboration with service design team, leading product discovery efforts to identify and assess opportunities.
Owning the prioritization of opportunities of co-building the CCaaS platform with technology partner (Google).
Developing and maintaining strong relationships with key stakeholders and senior executives to ensure alignment in product roadmap and execution.
Driving strategic planning and execution to achieve business results and product success.
Identifying risks and developing mitigation strategies for complex product challenges.
Collaborating with cross-functional teams such as engineering, design, marketing, sales, and other business units to drive product strategy and execution.

Bachelor's degree in Business Administration or a related field
Minimum of 5 to 7 years of relevant experience in product management, with a focus on omnichannel experiences, CCaaS and similar domains.
Proven experience in leading product initiatives with little or no guidance, driving strategic planning and execution.
Ability to align and influence multiple teams and stakeholders across the company.
Strong analytical skills with proficiency in leveraging data-driven insights to guide decision-making and product success.
Excellent collaboration and communication skills, with a track record of fostering effective cross-functional teamwork.
Strategic thinker capable of translating complex ideas into actionable plans and driving continuous product improvement.
Passion for innovation, with a customer-centric approach and a relentless drive for excellence.
Experience with Agile Scrum development methodologies.
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
No Canadian work experience required however must be eligible to work in Canada.

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Pension offerings provide flexibility and long-term security for employees beyond their careers, offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Senior Product Manager, CCaaS

Key skills