About this role

Manage your book of business to ensure adoption and strong customer health in line with company gross-and-net retention revenue goals
Develop success plans to ensure customer’s goals are achieved through their use of Thanx
You’ll build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors across your customers’ organizations
You’re adept with customer data and can analyze your findings to make recommendations to customers to drive ROI on Thanx
Become an expert on the Thanx platform to provide technical and business solutions, continuously optimizing and improving customers adoption and performance
Work seamlessly with various teams, specifically Sales, Onboarding, Product and Engineering to deliver quality outcomes to customers

4-5 years of software/B2B customer success management experience
An understanding of startup environments and willingness to adapt in a fast-paced environment
Strong written and verbal skills and enjoy speaking to a crowd
A BA/BS
A blended creative and analytical approach to problem-solving
Familiarity with software, like Salesforce, Catalyst, Front and Notion

Customer Success Manager

Key skills