Deeply understand Asana and each customer’s business to serve as a product expert and trusted advisor.
Leverage this knowledge to expertly guide customers in adopting workflows that maximize value and efficiency.
Lead impactful, time-bound workflow consultations and account-based enablement sessions.
Collaborate with cross-functional teams to tailor engagements that align with account objectives.
Design and deliver high-impact workshops, interactive enablement sessions, and custom training that drive adoption and engagement.

4+ years of experience in customer onboarding, enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment.
Fluency in French
Proven track record of leading impactful enablement sessions and initiatives that drive adoption, revenue retention, and engagement across diverse customer segments.
Self-motivated, proactive team player.
Customer-centric. You’re genuinely passionate about helping customers, serving as an advocate for their success.
Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across all levels, including executive leadership.

Customer Success Manager, French Bilingual

Key skills