About this role

Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
Introduce Gartner services and capabilities to new clients and communicate value to decision makers
Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
Conduct regular reviews of client book of business looking into performance and key client engagement metrics

3+ years relevant professional and/or internship experience
Proven track record of success fueled by a passion for delighting clients
Strong communication, collaboration, prioritization, critical thinking, and influencing skills
Bachelor’s degree preferred

Client Success Manager

Key skills