Key skills
ERPSaaSLeadershipRisk ManagementCollaborationCustomer Success
About this role
Role Overview
- Develop and Lead the CSM Team
- Drive Retention & Expansion
- Partner Enablement & Accountability
- Customer Health & Risk Management
- Cross-Functional Collaboration
- Lead resolution of complex customer and partner escalations
Requirements
- 5+ years of Customer Success experience
- 3+ years in a leadership role
- Proven track record of managing and scaling CSM teams in a SaaS or subscription-based environment
- ERP experience preferred but not required
- Strong technical and product acumen
- Experience in a Partner/Channel Model
- Direct experience owning or materially influencing renewal, churn, and expansion metrics
- Experience supporting and influencing customer success programs, playbooks, health scoring models, and performance metrics
Tech Stack
- ERP
Benefits
- Healthcare benefits (medical, dental and vision insurance for you and your dependents)
- Employer paid Short-term/Long-term Disability and Basic life insurance
- 401(k) plan and company match
- PTO