Associate Director, Dealer Relations

Role Overview

• Participate in call save meetings, strategy and planning.
• Co-screen DRM candidates during interview process for your respective team when openings arise.
• Conduct 1:1s with DRMs, engage with VP, your Director and HR on performance matters and career development, specific skill gap analysis and assessments.
• Serve as OEM contact for the team, deployment of initiatives, plan for upsells.
• Participate in and assist with Portfolio reviews and forecasting.
• Partner with Product and Marketing to remain informed of new industry trends and competition.
• Lead on product position, knowledge, role plays and set an example of how things should be done across DR.
• Create, maintain and evolve your self-development plan in partnership with your Director (one initiative on an individual basis).
• Assist in setting the agenda for any Director team meetings.
• Serve as point person when the Director is on vacation, distribute all communication, attend internal necessary meetings, and collaborate with the VP on needed decisions in the Director’s absence.
• Work with Regional DRM and other Directors to set a schedule for areas of help (launches, open DRM positions, leave, etc.).
• Engage with Enablement and Product Marketing to recommend relevant training/collateral, etc. based on industry knowledge and team member assessment.
• Make suggestions to the Operations teams for improved Salesforce functionality.
• Engagement with Regional Groups/NEAT Team/cancel strategy, implementation strategy, cadence of PW’s for team with these groups.
• Supervise and assist Director with newer DRM's, no more than three at a time.
• Carry approximately 15-20 accounts depending on region.

Requirements

• Must be in current role for at least a year with consistent positive performance reviews and a proven track record of meeting or exceeding targets and driving revenue growth.
• Ideal candidate has demonstrated success in tasks relevant to the desired role’s responsibilities and goals including: o Anticipating challenges and implements forward-thinking strategies to drive success.
• Proven success in leadership and mentorship, effectively guiding high-performing colleagues.
• Developing strategic recommendations that benefit the customer, product, or team, with successful implementation.
• Proven knowledge of industry trends, products and competitors with recognition as a leader in positioning Mastermind offerings against the competition.
• Strong relationship management skills and ability to identify expansion (upsell) opportunities with Key Decision Makers.
• Must have demonstrated active interest in career development with favorable outcomes (i.e. identification of process improvements, committee participation, leading calls, cross-functional collaboration, etc.).
• Possessing strong product knowledge and ability to articulate benefits to customers and instill colleagues with the same expertise.
• Experience working cross functionally and collaboratively to enhance customer experience and process improvements.
• Must have consistent favorable feedback from colleagues and dealer partners.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.