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Principal Conversation Designer at Blink UX | JobVerse
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Principal Conversation Designer
Blink UX
Website
LinkedIn
Principal Conversation Designer
United States
Contract
20 hours ago
$140,000 - $160,000 USD
No H1B
Apply Now
Key skills
AI
GenAI
Analytics
Leadership
Mentoring
Collaboration
About this role
Role Overview
Drive conversation design strategy for AI and automated experiences.
Define and evolve voice, tone, and personality guidelines aligned with T-Mobile’s brand.
Leverage research, analytics, and usability insights to optimize conversational journeys.
Create scalable frameworks and reusable patterns across platforms.
Design dialogue flows, scripts, and interaction models for chatbots and virtual assistants.
Ensure clarity, inclusivity, accessibility, and customer-first language standards.
Collaborate closely with Product, UX, Research, and Engineering teams.
Lead cross-functional workshops to align on user needs and business goals.
Mentor and guide other conversation designers and cross-functional partners.
Advocate for best practices in AI-driven and conversational experiences.
Participate in qualitative and quantitative research initiatives.
Analyze conversational output and performance metrics to continuously improve experiences.
Requirements
7+ years of experience in UX writing, content design, or conversational design.
Strong portfolio demonstrating AI conversation or UX content design.
Deep understanding of human-centered design principles.
Experience collaborating across Product, Engineering, and Research.
Experience designing for GenAI, LLMs, or AI-driven systems.
Knowledge of prompt engineering and conversation modeling, preferred.
Leadership experience, mentoring or coaching designers, preferred.
Human-centered design
Conversation flow mapping and dialogue scripting
Content strategy and information architecture
Prompt engineering and testing
UX research and analytics interpretation
Voice and tone development
Cross-functional collaboration
Leadership and mentorship
Apply Now
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