Executive Director – Fulfillment Operations

Role Overview

• Responsible for all channels in SDJ’s largest region (wholesale, D2C, Travel Retail & Amazon)
• Responsible for overseeing and optimizing all logistics and warehouse-related activities regionally in partnership with functional and country based direct reports
• Develop and maintain positive relationships with customers and channel partners
• Manage customer-facing activities including order management, Sales Operations, channel partner, Amazon, wholesaler and distributor relations
• Set overall regional 3PL strategy aligned to the Global Strategy
• Develop and implement specific short
• and long-term plans and programs to support the operational goals and the brands annual growth & budget plans
• Collaborate with internal and external partners including the L’Occitane Group to define our processes to support the business growth
• Support opening of new retailers in various countries by leading operational setup
• Create and implement a customer focused logistics operation that promotes a positive customer experience and delivers business efficiencies in line with profit, revenue and cost savings goals
• Develop, present and execute short term and long-term strategy to optimize warehousing and logistics operations through an understanding of best practices
• Create and lead monthly Regional operations performance review and approval meetings that set monthly, quarterly and annual KPI objectives and performance standards
• Collaborate with audit and finance to ensure all logistics and operational processes are created and implemented with respect to compliance. Including: 3PL Invoice Audit, Inventory Controls & Cycle Counting, Separation of Duties
• Develop and update the regional roadmap, consistent with the global roadmap, for warehousing and fulfillment strategy to ensure organizational alignment and empowerment to execute the strategy
• Develop and implement anticipatory strategies over warehousing and distribution by utilizing and building upon internal capabilities, as well as establishing and managing strategic relationships with 3PL partners
• Maintain a current knowledge of best practices, while constantly seeking out new work processes, systems, and measurement and analysis tools that could be applied to the operations
• Create and manage Regional budget with respects to responsibility
• Develop and implement continuous improvement plans

Requirements

• Undergraduate degree required and graduate degree preferred with focus in Supply Chain, Engineering, Enterprise Planning, or related field.
• 10-15 years of experience in Supply Chain management, Logistics, Operations or related fields preferred.
• Demonstrated leadership with proven organizational development and planning expertise necessary to lead teams through continual changes while demonstrating high levels of engagement.
• Experience in influencing multiple teams and groups across various geographies.
• Experience working in a multi-national and -cultural environment preferred.
• Strong understanding of end-to-end supply chain interactions and interdependencies and warehousing in terms of set-up, capacity planning and optimization.
• Hands on work experience with and knowledge of logistics management, warehousing, fulfillment, inventory, planning, supply chain, order management and MRP tools / system.
• Experience in leadership roles with responsibility for multiple operational functions, systems, and analytics platforms.
• Demonstrated ability to build relationships that help achieve results and influence employees/managers at every level of the organization.
• Leading and managing multiple projects
• Strong business process analysis capability
• Strong knowledge of IT systems & tools and their implications for business processes (Oracle and SAP preferred)
• High influencing and persuasion to drive collaboration across multiple stakeholders
• Change management and transformational leadership

Tech Stack

• Oracle

Benefits

• Competitive salary and bonus program for full-time team members
• Flexible hybrid work environment with opportunities for collaboration and growth
• Inclusive culture that values diverse perspectives and celebrates individuality
• The chance to be part of a fast-growing, award-winning global beauty brand