Support customers via voice and chat using Amazon Connect
Deliver a positive experience through empathy, patience, and clear communication
Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
Accurately document interactions and manage follow-ups
Handle multiple tasks in a fast-paced call center environment
Collaborate with teammates and escalate complex issues as needed
Participate in ongoing training and continuous improvement
Work assigned shifts, including weekends and holidays

Bilingual in written and spoken Spanish and English (equivalent to English fluency of CEF C1 level or above)
High school diploma or equivalent
Must be at least 18 years old
Stable employment history
Ability to work full-time (40 hours per week)
Quiet, distraction free home workspace
Comfortable using browsers such as Chrome, Firefox, or Safari
Ability to type at least 25 WPM
Strong verbal and written communication skills
Proficiency with Microsoft Word and Excel
Ability to learn and use multiple systems, windows, and monitors
Strong attention to detail, critical thinking, and problem-solving skills
Professional fluency in English (CEF C1 or higher)
Must reside in an approved state*

Receive paid training and ongoing support
Work in a mission driven environment supporting students and educators
Build on demand skills using Amazon Connect, Connect Assistant, and cloud-based support tools
Gain resume worthy experience in customer experience and tech enabled services

Bilingual Customer Service Associate

Key skills