About this role

Lead a team of Technical Account Managers and Directors supporting Adobe's largest customers
Hire, develop, and retain top talent across functional roles
Encourage outstanding customer experiences and deliver compelling value propositions
Set quarterly individual goals and provide ongoing performance feedback
Understand customer challenges and help overcome them
Partner with Product, Engineering, and other teams to prioritize customer needs
Evaluate key performance indicators to identify trends in organizational health
Advocate for your team and collaborate on process improvements and business objectives

At least 5 years of people management experience in enterprise-level software support or account management
Experience leading teams in regulated industries like Financial Services, Healthcare, or Government preferred
Core proficiencies in Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Critical Thinking, Business Insight, and Technical Curiosity
Strong organizational and communication skills
Direct experience with Adobe's Content Management Solutions (Workfront, AEM) required
Familiarity with compliance and regulatory frameworks relevant to enterprise customers is a plus.

Senior Manager, Technical Account Management

Key skills