Staff Product Operations Manager

Role Overview

• Optimize product tools & processes
• Assess and evolve our product roadmapping & prototyping tooling (e.g., Jira, Confluence, Figma Make, etc) to improve clarity, flow, and automation practices.
• Identify and pilot AI-enabled opportunities to simplify those workflows, automate manual overhead, simplify Scrum ceremonies and improve decision-making.
• Establish lightweight, scalable product processes that teams actually want to use to streamline development.
• Clarify and manage Product Lifecycle milestones with teams.
• Build enablement & training programs
• Create documentation and training sessions that upskill teams on new tools, processes, and AI-powered workflows.
• Act as a force multiplier by ensuring Product teams can self-serve on common processes and tools.
• Enable focus and resourcing on priority work
• Be a thought partner to the VP of Product in assessing processes in place and areas for improvement.
• Partner with Product and Engineering leadership to ensure prioritized initiatives have clear ownership and realistic cross-team resourcing.
• Support capacity planning, tradeoff conversations, and dependency visibility across teams.
• Facilitate project intake processes and scope management to ensure clarity before work begins.
• Drive prioritization workflows and maintain visibility across Enterprise, Velo, Direct Customer Acquisition, GWOC, and WC Ops Platform teams.
• Help reinforce, iterate, and improve our shared operating model for how product work is prioritized, staffed, and delivered.
• Act as the connective tissue between cross-functional teams to surface dependencies, blockers, and resourcing constraints early.
• Run product strategy and ideation rituals
• In collaboration with the Product Operations team, design and facilitate product brainstorming and planning sessions aligned to company priorities and goals.
• Translate high-level strategy and goals into structured inputs that help teams generate strong product bets.
• Create repeatable forums and artifacts that drive alignment, momentum, and clarity.
• Act as a force multiplier for Product leadership
• Identify friction points, gaps, or inconsistencies in how product work gets done to bring about resolutions.
• Bring structure to ambiguity without adding unnecessary process.
• Serve as a trusted partner to executive leadership on how to scale the organization effectively.
• Roadmap Delivery
• Coordinate end-to-end delivery of certain top-priority projects.

Requirements

• 7+ years in Product Operations, Product Management, Program Management, or a similar product-adjacent role.
• Deep familiarity with modern product teams, tools, and delivery models.
• Strong facilitation skills—comfortable leading discussions with senior stakeholders.
• Systems thinker who can balance strategy with execution.
• Practical experience improving processes and making adjustments (not just documenting them).
• Curiosity and pragmatism around AI and automation in internal workflows. Bonus: demonstrated experience piloting or implementing AI tools in product workflows.

Benefits

• The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance.
• Parental and military leave.
• Employee assistance program.
• 401k + match.
• Annual bonus.
• Pet insurance.
• Paid parking*.
• 10 paid holidays.