Senior Product Operations Manager

TiDB, powered by PingCAP, is seeking a Senior Product Operations Manager to enhance their product management team's operational capabilities. This role focuses on establishing processes that allow product managers to engage more with customers while ensuring effective product planning and delivery across teams.

Responsibilities:

• Roadmap Operations & Product Planning. Establish and maintain a single, centralized source of truth for the product roadmap that Leadership, Engineering, and GTM teams can rely on. Own and drive quarterly product planning, roadmap rollups, and OKR alignment across product teams, replacing fragmented wikis, documents, and spreadsheets with a live, trusted view
• Launch Readiness & Delivery Excellence. Design and orchestrate a standardized launch readiness process across Product, Engineering, Marketing, Support, and Field teams. Ensure every major feature release goes through a consistent readiness checklist before GA, driving predictability and cross-functional alignment
• Field Feedback & Insight Engine. Build and operate the system that aggregates field feedback from Sales Engineers, Customer Success Managers, and Support into actionable, prioritized signals for PMs. Turn raw customer and market input into structured insights that inform roadmap decisions
• Tooling & Process Infrastructure. Administer and continuously optimize the PM tooling stack (Jira, Confluence, Productboard/Airtable). Document and scale best practices, templates, and onboarding guides that raise the bar for the entire product organization
• Operational Metrics & Health. Define and track operational KPIs — including roadmap freshness, launch compliance, POV conversion rate, feature adoption velocity, and stakeholder satisfaction — to measure and continuously improve product execution health

Requirements:

• 4+ years of experience in Product Operations, Program Management, or a similar operational role within a software or SaaS company
• Demonstrated experience designing and scaling product planning frameworks, launch processes, or operational systems in a fast-moving, multi-product environment
• Strong analytical mindset with the ability to define, instrument, and communicate metrics for product delivery and operational efficiency
• Experience facilitating effective collaboration across time zones — specifically US and APAC — and across diverse, globally distributed teams
• Proficiency administering and optimizing tools such as Jira, Confluence, Airtable, or Productboard
• Excellent written and verbal communication skills; able to create clear documentation, present to leadership, and drive alignment across functions
• Bias for action with strong judgment on when to standardize and when to stay flexible
• Experience on AI-assisted dev tools like Claude Code, Cursor or others for building dashboards, automating workflows, and wrangling tooling
• Experience in cloud infrastructure, databases, or developer tools / platform products
• Background working at high-growth companies navigating a transition from open-source or on-premise to cloud-first business models
• Familiarity with product-led growth (PLG) motions and the operational rhythms that support them
• SQL or basic data skills — comfort pulling and analyzing data to support decision-making
• Experience building or managing field feedback programs (Voice of Customer, Win/Loss analysis, or similar)
• Tracking record of actually building lightweight tools to solve operational bottlenecks without waiting on engineering