Staff Product Operations Manager

ZenBusiness is a company dedicated to helping entrepreneurs launch and run their businesses effectively. They are seeking a Senior Product Operations Manager to enhance product operations across teams by optimizing tools, processes, and enabling cross-functional collaboration to ensure successful product delivery.

Responsibilities:

• Optimize product tools & processes
• Assess and evolve our product roadmapping & prototyping tooling (e.g., Jira, Confluence, Figma Make, etc) to improve clarity, flow, and automation practices
• Identify and pilot AI-enabled opportunities to simplify those workflows, automate manual overhead, simplify Scrum ceremonies and improve decision-making
• Establish lightweight, scalable product processes that teams actually want to use to streamline development
• Clarify and manage Product Lifecycle milestones with teams
• Build enablement & training programs
• Create documentation and training sessions that upskill teams on new tools, processes, and AI-powered workflows
• Act as a force multiplier by ensuring Product teams can self-serve on common processes and tools
• Enable focus and resourcing on priority work
• Be a thought partner to the VP of Product in assessing processes in place and areas for improvement
• Partner with Product and Engineering leadership to ensure prioritized initiatives have clear ownership and realistic cross-team resourcing
• Support capacity planning, tradeoff conversations, and dependency visibility across teams
• Facilitate project intake processes and scope management to ensure clarity before work begins
• Drive prioritization workflows and maintain visibility across Enterprise, Velo, Direct Customer Acquisition, GWOC, and WC Ops Platform teams
• Help reinforce, iterate, and improve our shared operating model for how product work is prioritized, staffed, and delivered
• Act as the connective tissue between cross-functional teams to surface dependencies, blockers, and resourcing constraints early
• Run product strategy and ideation rituals
• In collaboration with the Product Operations team, design and facilitate product brainstorming and planning sessions aligned to company priorities and goals
• Translate high-level strategy and goals into structured inputs that help teams generate strong product bets
• Create repeatable forums and artifacts that drive alignment, momentum, and clarity
• Act as a force multiplier for Product leadership
• Identify friction points, gaps, or inconsistencies in how product work gets done to bring about resolutions
• Bring structure to ambiguity without adding unnecessary process
• Serve as a trusted partner to executive leadership on how to scale the organization effectively
• Roadmap Delivery
• Coordinate end-to-end delivery of certain top-priority projects

Requirements:

• 7+ years in Product Operations, Product Management, Program Management, or a similar product-adjacent role
• Deep familiarity with modern product teams, tools, and delivery models
• Strong facilitation skills—comfortable leading discussions with senior stakeholders
• Systems thinker who can balance strategy with execution
• Practical experience improving processes and making adjustments (not just documenting them)
• Curiosity and pragmatism around AI and automation in internal workflows
• Bonus: demonstrated experience piloting or implementing AI tools in product workflows