Customer Experience Representative

Role Overview

• Provide friendly, empathetic, and solutions-focused support across Emails, Chat, Calls, SMS & our social channels
• Respond to enquiries in a timely manner while maintaining a high standard of care
• Meet and exceed individual and team KPIs and performance targets
• Use customer feedback to think strategically and contribute to continuous improvement

Requirements

• 2+ years in Customer Service, preferably in E-commerce
• Has strong written and verbal communication skills
• Has experience in Shopify, Gorgias, Loop or G-Suite (Nice to have but not required)
• Lives local to our West Hollywood Office