Senior IT Strategic Advisor

Role Overview

• The Senior SA (Strategic Advisor) is responsible for maintaining a relationship with the decision-making executive level contact at each client assigned to them.
• Is responsible for developing an understanding of each client’s business goals, needs, challenges, and interests. Additionally, any compliance or regulatory requirements related to technology use. The SA may need to act as the client advocate internally within VC3 based on that understanding, so we are prioritizing and acting in a way that benefits the client.
• Is responsible for acting as the trusted advisor and consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client.
• Is responsible for leading the contract renewal process for each client assigned to them and looking for opportunities to grow our service scope with those clients.
• Is responsible for clearly explaining risks and liabilities to clients about their technology state and decisions, and if appropriate documenting the client’s decisions to manage VC3 risk and liability.
• Is responsible for responding to client communications within the SA’s scope, or to connect the client with a more appropriate resource for those needs in a timely manner, or advising a client of an expected timeline or future meeting where they will address the client’s need.
• The SA is responsible for gathering or reviewing feedback, audit outcomes, evaluations, alignment with standards and best practices, and other relevant data associated with the client to understand their current state.
• Each client assigned to the SA should have a technology roadmap and I.T. budget – the SA is responsible for being the lead on the development and progress of those items.
• Is responsible for reviewing the roadmap with the client, developing or recommending the I.T. budget, and guiding solutions selection that improves alignment with VC3 preferred solutions.
• Supports prioritization, management, forecasting, renewal, and delivery of VC3 solutions to their assigned clients, as well as education of clients on those solutions.
• Supports the onboarding of new clients, assisting in expectation setting and relationship building with the key decision makers involved.
• The SA is responsible for scheduling and preparing the client facing meetings with each client assigned to them based on a cadence set by VC3.
• Is responsible for understanding and providing the business need and business outcome aspects required for the internal process to scope, estimate, and then present solutions for the client.
• Is responsible for conducting these meetings with the client. The expectation is that these meetings will drive alignment to our standards, report on roadmap and progress, outline next steps and get client approval on them.
• Is responsible for helping the client understand where further alignment to our solutions improves their business outcomes.
• The SA is responsible for understanding VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment.
• The SA is responsible for identifying areas where new technology solutions are needed by clients or capture where other internal teams identify that need.
• The SA is responsible for maintaining awareness and understanding of client industries sufficient to provide sound guidance on technology investment options.
• Everyone is responsible for good documentation in our internal systems, including **the SA.
• Everyone is responsible for supporting a clear understanding of what their role is, **and the responsibility of other roles, including the SA. This applies both to internal **teams, and clients.
• Maintains accurate and up to date timesheets and other administrative tasks as **assigned.
• Attends training & team meetings as required.
• Supports relationships between VC3, our clients, and 3rd party providers.
• The role may require flexibility due to travel, client availability or special events.
• Leverages the relationship with the client to support VC3 business initiatives.
• Collaborates with internal teams to ensure outstanding delivery of services.
• Acts as an intermediary and trusted advisor between company operations and **clients.
• Additional duties as assigned.

Requirements

• Business Analysis: An SA must be able to identify and assess a client’s business goals, needs and perceptions. By performing analysis on that information and working with various teams within VC3, this information is transformed in to winning solutions for the client.
• Data Analysis: The SA must have the necessary experience and knowledge to assess the internal performance metrics of their client base. These metrics will include analysis of Key Performance Indicators that define client use, like costs, risks, and profit. The ability to assess a client’s use of VC3 services is also key in identifying long running issues or trends.
• Relationship Building: Must demonstrate the ability to build and manage relationships with clients (internal and external) through consistent and proactive communications. This is most effective by acting responsive and being reliable to client needs.
• Collaboration: The SA will need to network throughout the organization to pull in the appropriate resources to address the client’s needs throughout their lifecycle.
• Consultative Selling: The SA must demonstrate the ability to successfully sell and validate revenue opportunities with an “IT solutions” approach to selling. Through defining IT requirements, the SA will show value by recommending additional VC3 IT products and services.
• Strong organizational, time management, presentation, and customer service skills.
• 10+ years of solid business experience; Technical Account Manager experience preferred.
• 6+ years working in an IT Industry company or technical experience. Managed Services Provider experience preferred.
• Bachelor’s degree or equivalent real-world experience.
• Degrees, certifications or other designations in relevant technology or business education is an asset. For example, ITIL, Microsoft MCP, business management degree with an IT focus, ITCP, or similar.

Benefits

• **Well-being & Support **
• Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
• Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
• People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
• Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.