Own and optimize creative workflows and project management systems
Govern phase-gate processes from intake through delivery
Manage creative project intake and prioritize work based on business impact
Lead resource allocation and capacity planning across designers, copywriters, video, and motion teams
Align timelines and expectations across stakeholders and channel teams
Coordinate production and oversee day-to-day project execution
Lead vendor management, including selection, onboarding, contract negotiation, scope control, and performance evaluation for agencies, freelancers, production partners, and print vendors
Ensure brand standards and quality expectations are consistently met
Track budgets, manage spend, and forecast costs for owned projects
Oversee DAM governance and asset library management
Report on creative performance metrics and operational efficiency

6+ years of experience in creative operations, marketing operations, or internal agency management
Proven experience leading workflow systems for high-volume creative teams
Deep understanding of the full campaign lifecycle across paid, owned, and earned channels
Strong working knowledge of project management tools (Monday.com preferred)
Experience managing creative resourcing across multiple disciplines
Familiarity with DAM systems and asset governance (Ansira preferred)
Experience tracking budgets and managing external production and creative vendors
Experience in franchise, QSR, retail, or multi-unit environments preferred
Familiarity with Adobe Firefly capabilities is a plus
Bachelor’s degree required

Creative Operations Manager

Key skills