Manage profitability, margins and working capital based on core KPIs
Plan and implement measures to reduce returns, cash-on-delivery (COD) issues and warehouse inefficiencies
Build, maintain and further develop a standardized operations setup (SOPs, playbooks, automations)
Conduct a weekly business review including KPI tracking, variance analysis and action planning
Ensure a unified data foundation (single source of truth)
Continuously optimize processes in collaboration with all operational areas
Own responsibility for service and operations excellence

Several years of experience in operations, process or business management
Strong understanding of metrics, margins, processes and operational interdependencies
Experience building and optimizing scalable processes and standards
Structured, solution-oriented working style with strong ownership
You leverage AI and automation tools to simplify processes and deliver measurable improvements

A motivated team that supports each other, grows together, and strives to positively impact the fashion industry
Short decision-making paths and real responsibility
An agile work culture with transparency, autonomy and room for initiative
Rapid personal growth through monthly feedback and diverse training opportunities
Flexible working hours, hybrid work and time for personal projects
Regular team events that strengthen our cohesion
A permanent employment contract with 30 days of annual leave

Operations & Automations Manager

Key skills